My Res Pay

As a college student, I appreciate how MyResPay accommodates my need to pay my rent electronically, where and how I choose.

Nora Schuh,
University of Missouri

Need Help?

For support, please contact us via the details on our contact page. Check our frequently asked questions as your answer may just be there.

MyResPay Proudly Accepts Electronic Check and:

credit card processing

Frequently Asked Questions

Renter's Common Questions:

How do I know if a payment was processed?
How do I reset my password?
How can I cancel or refund a payment?
How can I change the email address on my profile?
How can I start/stop the EasyResPay service?
How can I view my payment history?
Why is my balance due incorrect?
How can I process online payments?
Can I process payments by Phone?
Do you send payment confirmations?
Is your system secure?
What is a convenience fee?
What are your convenience fees
Why is my payment being declined?
What types of services does MyResPay provide?
What is an E-Check?

Property Manager/Owner Common Questions:

How do I receive payment confirmations?
How will the different payments behave?
How do I offer your service to our residents?
What reporting services are available to my management team?

General Questions:

Is Implementation easy?
How does the ACH process work?
What do I need to buy?
What is listed on my renters’ credit card statement?
Should I hire extra IT professionals to manage the implementation?
Is MyResPay a secure site?
Can I measure my tenant's use of MyResPay?
Can tenants pay using credit cards, debit cards or electronic checks?
How do I manage chargeback's or declined transactions?
What are your fees?

How do I know if a payment was processed?
MyResPay sends payment confirmations to both you and your property via e-mail. We also notify you, by e-mail, if a payment has been reversed or cancelled. Additionally, once you have created an on-line profile, you may also login to our website at anytime to view your account history. As always, our Customer Service Representatives are available 7 days a week via email, and Monday-Friday via telephone.. If you have questions regarding a payment, please call 573- 886-8953.

How do I reset my password?
Our website also contains a "Forgot Password?" link. Click the link and follow the instructions.

How can I cancel or refund a payment?
MyResPay can only take refund or cancellation requests from property managers. If you would like a payment canceled or refunded, please contact your property management's office directly. They will contact our team for assistance.

How can I change the email address on my profile?
You have the ability to update your profile information at any time. Log onto our website at www.MyResPay.com and supply your username and password to access your account or call our customer service team at 573- 886-8953, one of our agents will assist you in updating your profile.

How can I start/stop the EasyResPay service?
You may turn on/off the Auto-pay at any time. MyResPay will automatically pay on the specified day each month. Once you create an account, select our "Set up an Auto-Pay" feature. You will need to provide your either your credit card number or bank's routing number, your account number, the rent amount and the day you would like the payment processed. We will take care of the rest!

How can I view my payment history?
You may access your account history at anytime. Once you log into “MyPortal,” click "payment history". MyResPay's Customer Service Team is available to assist you with any questions.

Why is my balance due incorrect?
As a third-party payment processor MyResPay does not control your balance. All inquiries would need to be made to your property directly. If there is an issue with the MyResPay system, your property manager will alert us.

How can I process online payments?
The process is simple. A resident may create a profile online; enter the “Unique ID” for their property. Once your property manager has approved your account, you may log in, click “MyProperties,” then "make a payment". Transaction receipts are sent to your e-mail address within minutes.

Can I process payments by Phone?
Currently MyResPay does not accept payments via telephone. Please look for this feature in the future.

Do you send payment confirmations?
MyResPay will send confirmation of all transactions to both the property and the resident. In order for a resident to receive a payment receipt, an e-mail address will need to be provided.

Is your system secure?
MyResPay uses a 256-bit encryption method. Our encryption is intended to protect user data ensuring that we maintain the highest information security standard.

What are your convenience fees?
Our convenience fees vary based on the terms agreed to by each property and MyResPay. The convenience fee to process a payment for your property is disclosed on our website prior to the completion of each transaction.

What types of services does MyResPay provide?
MyResPay provides Property Management Companies and their residents a convenient way to process rent payments. Renters can pay for their monthly rent using most major credit cards; we accept Visa, MasterCard, Discover, American Express and also offer the option to pay by electronic check.

Why is my payment being declined?
MyResPay has not declined your payment; this is a response we have received from your banking institution. If you have received this message, please contact your bank for further details. Once you have, we will be happy to process your payment again.

What is a convenience fee?
MyResPay pays fees to credit card companies for every transaction processed through our website. Our services provide Renters with a fast and easy way to pay their monthly rent using E-check, Visa, Mastercard, American Express or Discover. The convenience fee helps MyResPay to continue to offer you these services.

What is an E-Check?
E-check or electronic check is a way for you to make a payment using your bank account over the phone or on-line. It is handled the same way as a paper check by your bank. The process is simple. In order to use an electronic check you will need the routing number to your bank (usually the first nine numbers at the bottom of a paper check) and your account number. This method of payment can be used to set up auto-pay, for recurring payments.

Property Manager/Owner Common Questions:

How do I receive payment confirmations?
Confirmations are sent by e-mail, your choice. Payment confirmations are received within minutes of a transaction being completed. You will also receive a statement at the end of every business week.

How will the different payments behave?
If your resident pays with a credit card, it is processed and authorized instantly. Electronic checks can take up to 5 business days to process through the resident's bank. MyResPay issues payment to your property for all transactions at the end of each business week.

How do I offer your service to our residents?
Set up is a simple process. Please contact us 573- 886-8953 for more details. You can also complete the application online, and someone will contact you with 24 business hours.

What reporting services are available to my management team?
Our most commonly used reports are the Transaction Activity Report and Statement Report. The transactions report will allow you to see every transaction for your property for a given date range. The Statements report will allow you to see every bank deposit with detailed line item reporting. The Statement Report is extremely useful for daily bank reconciliations.

General Questions:

Is Implementation easy?
Yes! Once agreements are completed, Clients will have access to all MyResPay tools and your residents can submit payments!

How does the ACH process work?
The Automated Clearing House (ACH) Network is a nationwide batch-oriented electronic payment network to transfer funds between financial institutions. ACH payments provide improved cash management capabilities and lower costs than traditional paper payments by electronically debiting or crediting a company's or individual's deposit accounts, such as checking and savings accounts. The ACH Process consists of the following steps:

   1. A company or individual (Receiver) authorizes another company or individual (Originator) to initiate a transaction to their financial institution account.
   2. Then the Originator submits the transaction to an Originating Depository Financial Institution, known as an ODFI.
   3. The ODFI collects ACH transactions and then submits the consolidated information to an ACH Operator.
   4. The ACH Operator processes the transactions from the ODFIs and distributes the transactions to the Receiving Depository Financial Institutions, know as an RDFI.
   5. The RDFI receives the entries for its customer accounts and then posts the entries on the settlement date of the transaction.

What do I need to buy?
Nothing! If you have a computer with an internet connection you are all set. Our system is web-based, you just need a log-in, password and the proper subscription. However, if you are interested in having a credit card terminal or check scanner in your leaving office, please contact our sales team.

What is listed on my renters’ credit card statement?
All transactions processed by our service will read “MyResPay, LLC.”

Should I hire extra IT professionals to manage the implementation?
No! You would not require an internal IT staff. MyResPay will handle your needs. Our staff is available to you to ensure that the start up will be a seamless process and to avoid any interruptions to you daily operations.

Is MyResPay a secure site?
MyResPay uses a 256-bit encryption method. Our encryption is intended to protect user data ensuring that we maintain the highest information security standard.

Can I measure my tenant's use of MyResPay?
Yes. MyResPay services include detailed reporting that will allow property managers to view the number of times your tenant's use our services. You also get detailed line item reporting that ties out to your bank deposits.

Can tenants pay using credit cards, debit cards or electronic checks?
Yes. MyResPay offers many options for your tenant to make timely payments.

How do I manage chargeback's or declined transactions?
MyResPay has dedicated staff members to manage and successfully represent these transactions on your behalf. If there is a chargeback, there is a $40 chargeback fee. The fee will be assessed to the property manager, and the property manager has the responsibility to pass the fee on as they wish.

What are your fees?

Convenience fees - these are our percentage-based fees that you have to option to pass along to the resident or absorb into your own cost. MyResPay even gives you an option to pass on a portion of the fees to your resident
Property paid fees - these are monthly flat fees paid by the property manager. They are agreed upon with the initial agreement.
Setup fees- This is a one time fee paid by the property management to cover the cost of the initial setup.
Equipment Fees- Fees charged should you wish to obtain equipment for use within your leasing office.